Store Policies & Terms of Sale
To ensure a smooth, efficient process from design to delivery, please review our standard terms of sale, shipping protocols, and return policies below.
Ordering & Payment Terms
We proudly serve state and federal agencies, private contractors, educational institutions, tribal nations, and small businesses. To streamline your ordering process, please note our payment terms:
- New & Cash Customers: Full payment is required at the time the order is placed.
- Approved Account Customers (Net 30): Payment is strictly due within thirty (30) days of receipt of the invoice.
- Pricing: Applicable prices are those in effect at the exact time of the order. Please note that due to fluctuations in raw material costs (such as aluminum and reflective sheeting), prices are subject to change without prior notice.
What We Need When You Order:
To prevent delays, please ensure you provide the following when placing your order: Business name, contact person name and phone number, billing/shipping addresses, and specific product information (dimensions, substrate, quantity, and design variations).
Shipping, Delivery & Installation
We manufacture our signs in-house and provide direct delivery and professional installation services specifically for South and Central Texas (delivery fees vary by location).
If you require shipping outside of our direct delivery zone:
- All goods will be shipped F.O.B. destination to any location within the state of Texas.
- Freight costs will be prepaid by Delta Signs and added to the customer’s final invoice as a separate, itemized line item.
Receipt of Merchandise & Damage Claims
We take immense pride in our quality control, but damage can occasionally happen during transit.
- Inspect Immediately: Upon receipt of your order, please check all merchandise carefully. Watch for any items showing shipping damage or manufacturing defects.
- 10-Day Window: All claims for shortages, defects, or damaged goods must be reported to Delta Signs within ten (10) days after receipt of the goods. Claims made outside this window will not be honored.
Return Policy & Authorizations
Because we manufacture both standard regulatory signs and highly customized commercial graphics, our return policy is split into two distinct categories:
1. Standard Regulatory & Traffic Signs
- Standard, non-customized items may be returned within ten (10) days after receipt, provided all items are brand new and in unused, unmounted condition.
- All standard returns are subject to a 30% restocking fee.
- Important: Delta Signs will not accept the return of any materials without prior written consent and a Return Authorization from our administration team.
2. Custom & Specialty Signs (Final Sale)
- Because specialty signs, custom banners, and specific state project signs are fabricated to your exact specifications, brand colors, and dimensions, all custom orders are Final Sale. These items cannot be returned.
Design & Production Disclaimers
- Design Fees: We offer in-house professional design services for a flat, one-time fee of $65.
- Proof Approvals: Once a custom design proof is sent to you, please review it meticulously. All signs and approved designs are final. *
- Production Delays: Once a design is approved and enters the manufacturing floor, any subsequent changes requested by the customer will incur delays to the estimated production and installation timeline, and may result in additional material charges.
Questions About Your Order?
If you have any questions regarding your invoice, a pending shipment, or need to request a Return Authorization, our team is here to help.
Contact Us:
- Phone: 956-316-1626 or 1-800-281-STOP (7867)
- Email: sales@deltasignsupply.com
- Address: 10205 E. State Highway 107, Edinburg, TX 78542-1655
Important Ordering Information
This website does not process online payments or display final pricing. Submitting your order acts as a direct quote request. Our team will follow up with you shortly with a finalized quote and instructions on how to process your payment.
